Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 “Personal Data” is any information which can be used to identify you or from which you are identifiable. It might include your full name, address, email address, telephone number, nationality, birthday, bank and credit card details, your image, identification numbers, vehicle and insurance information, any information about you which you have to provide to ZAP in registrations form, application form or any other similar forms.

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, the Company will not be able to process your Personal Data for the Purposes and Additional Purposes outlined below. Only your pictures is visible. Your ID details would not be disclosed to other parties.

Collection of Personal Data

  1. Personal Data collected from Drivers

If you are a driver, we may also collect the information includes personal data, GPS data, braking data, and all such data collected when your Driver is logged-on, accessed and/used ZAP App.

  1. Personal Data collected by drivers

Certain driver of the ZAP may utilize personal in-vehicle cameras for their own safety and security purposes. Whilst the use of such in-vehicle cameras are neither endorsed nor prohibited by ZAP, ZAP does not collect, use or disclose any of your Personal Data from such in-vehicles recordings.

The collection, use and disclosure of Personal Data obtained from personal in-vehicle cameras is solely the responsibility of the drivers and users should inform their drivers if they have any objections to the use of personal in-vehicle cameras.

  1. Personal Data of Minors

As a parent or legal guardian, please do not allow the minor (individuals under 18 years of age) under your care to submit Personal Data to the ZAP. In the event that such Personal Data is provided to our site, you hereby consent to the processing of the minor’s personal data and personally accept and agree to take responsibility for his or her actions.

Handling of Personal Data

Your Personal Data may be collected through the ZAP Apps, Websites and Services of our company for the following purposes;

Personal Data will be used in order to verify your application for registration for use of our services or to access information on our websites made available only to registered users, matching Personal Data with other data collected which relates to you for any of the purposes listed herein, including for purposes of matching Users with Drivers in order to provide ride-hailing or/and hitching services requested through ZAP App(s), to verify and process your personal particulars and payments in relation to events and provision of our services, responding to your queries and requests and responding to feedback and complaints, and conducting market research for statistical, crime and fraud prevention, profiling and statistical analysis for the improvement of products and services provided to you and for general administrative and business purposes.

Safety and Security

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site with ensure the safety and security of our services and all users. This includes;

  • Regular malware scanning conducted;
  • Personal Data will be in secured networks storage that only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential;
  • Always monitoring compliance with our terms and conditions; and
  • All sensitive/ credit information you provide is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookies Policy

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s system to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us to understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

How do we use ‘cookies’:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can go through the browser settings. Since browser is a quite different, look at your browser’s Help Menu to learn the exactly way to modify your cookies.

If you deactivate the cookies, some features will be disabled. It would not affect the user’s experience that make your site experience more efficient and may not function properly.

Third Party Disclosure

We not disclose your data information to any third party nor use it for any outside party marketing without your consent. To facilitate smooth transactions, information may be passed to the driver or passenger.

Disclosure of other users

If you are a passenger, we may share your pick-up and drop-off locations with drivers.

If you are a driver, we may share your Personal Data with your passenger including your name and photo, your vehicle model, number plate, location and average rating.

Legal and Regulation

We will use the data information that we collect to analyse, investigate and resolve claims or disputes, or as allowed or required by applicable law. In addition, we may also use your Personal Data when our legal advisors or any local or foreign legal, regulatory, governmental or any other authority requires, advised, recommends, expects or asks us to do so.

We may use your Personal Data in order to ensure it is complied with court orders or other legal, governmental or regulatory requirements, enforce out Terms and Conditions or other agreements and strictly to protect our rights or property in the event of a claim or dispute.

Customer Support

In order to resolve customer support issued we will Personal Data. For instance, we may;

  • Investigate and address concerns;
  • Monitor and improve our customer support responses;
  • Respond to questions, comments and feedback; and
  • Inform you about on how to resolve customer support issues.

Contacting Us

ZAP have the right to modify, update or amend any terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from ZAP or continuing to communicate or engage with ZAP following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.

If you have any queries about your personal data, please contact our Data Privacy Officer at:

07-01 Teega Tower,

Jalan Laksamana 1,

Kota Iskandar,

79100 Nusajaya, Johor.


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